FAQ

Do you deliver to my country?

The main market of Tikka Brand Store is Europe where our warehouse is located. We can however deliver worldwide.

If your delivery address is in Europe you have standard delivery and express UPS courier to choose from. If your delivery address is outside Europe we will ship your order with UPS courier.

How much does it cost to ship to my country?

The shipment charge varies depending on items ordered, delivery location and chosen shipping method (standard or express when available). The shipment charge to your country can be seen in the checkout window.

Additional customs, duties as well as brokerage charges may apply to deliveries outside EU depending on the shipping destination and will be collected at the time of delivery. Please note that this online shop and the company providing this service is not responsible for such charges.

How do I know that my order has been successful and has been shipped out?

You will receive order confirmation once we have received your order. Shipping confirmation will be sent to your email once items have been shipped. Orders will in general be shipped in 3-4 working days from receiving the order.

Can I track my order online? / How can I track my order?

Shipment confirmation will be sent to your email when the order has been shipped. You can track your order via the link available on the Shipment confirmation which also includes the tracking number.

How long is the delivery time?

Delivery time varies according to destination country and chosen shipping method (standard or express when available). Orders will in general be shipped in 3-4 working days from receiving the order. The estimated shipping times are as follows:

Standard delivery within Europe 2-8 days
Express delivery within Europe 1-2 days and to the rest of the world 4-6 days

What if the estimated delivery date has passed and I still don’t have my order?

As the estimated delivery times are only estimates they cannot be guaranteed. There are many factors that can affect the delivery of your order. If the shipping method of your order provides tracking you can track the location of your order by using the tracking number that was included in the shipping confirmation email that you have received.

Can I return my order?

Yes, you can return any unused items within 14 days from receipt of delivery.

You have a right to cancel your order but you must give us a written notice first so we can send you return instructions. Notice of return must be given via the Contact form which you can access by clicking here or by sending email to info@tikkastore.com

Please see more information under Returns which you can access by clicking here.

I did not find an answer to my question here, how can I contact you?

To contact us please fill in the Contact form which you can access by clicking here or send us an email at info@tikkkastore.com

Many of our employees and subcontractors will have summer vacations throughout July and our offices and warehouse will be closed on July 25-31. During this period orders can be placed in the online store - the goods may, however, have somewhat longer delivery times.